With a large number of organisations migrating towards managed IT services, it is important to evaluate which route would be more ideal for the large majority of companies out there. It is important to look at whether they should go with in-house IT services or managed IT services.
To understand which would be the best route for an organisation, it is important to look at every component of maintaining an IT infrastructure as a whole, and then evaluating the reliability of these routes.
Here is an in-depth look at how managed IT services compare with In-house IT teams.
An in-house IT team would require an organisation to hire multiple highly skilled technicians who do not come cheap in the market due to their qualifications and expertise in a niche number of subjects. This basically leads to having a highly expensive IT team that is not even used for every single service, but is paid for all of them.
When compared with managed IT services, the costs are significantly reduced as the IT service would only work on the specific tasks that are allocated to them by the organisation and accordingly charge for those services.
2. Work Timings
When you hire an in-house IT team, their job ends the same time as everyone else, which means they clock out at the end of the day. If any IT problems occur outside these hours, the organisation is liable to pay their employees the requisite overtime to tackle these issues.
However, managed IT services provide their expertise on a 24/7 basis, allowing any organisation to avail their services at any point of the day, or any time of the week, including public holidays.
3. Limited Resources
One thing that an organisation needs to keep in mind when hiring an in-house IT team, is the fact that the IT team will only have access to the resources that are available with the organisation. This leads to a limitation in what the IT team can do for the organisation as they can only employ the resources which the organisation has in reserve.
However, managed IT services encompass every single aspect of IT services, allowing an organisation to get the full benefit of every service that can be provided.
4. Security In Knowledge
When a member of an in-house IT team leaves, they take with them all the knowledge and information they have accrued leaving a severe gap in your IT management team.
However, with managed IT services, this problem never arises as when they have a gap in their team, it can easily be replaced, allowing you to constantly have personnel to manage your IT.
5. Limited Knowledge
Even if an organisation hires exceptionally skilled individuals for their in-house IT teams, those individuals only have a limited amount of knowledge, and will generally only apply practices that they feel would work best in line with the current practices of the organisation.
This problem does not exist with managed IT services as they are constantly updating and evolving their practices to best maintain and protect an organisation’s IT infrastructure.