Proactive IT That Keeps You
Running

A managed IT service means InfuzeIT proactively monitors, maintains, and supports your entire IT environment for a fixed monthly fee — rather than you calling someone only when something breaks. Think of it as having your own in-house IT expert at a fraction of the cost.

Critical issues — such as a server down, internet outage, or ransomware attack — are acknowledged within 5 minutes of your call or ticket. Our SLA tiers are: Critical issues in 5 minutes, High priority in 2 business hours, Normal priority in 1 business day, and Low priority in 3 business days.

No. Our managed IT plans are month-to-month with no long-term lock-in. We earn your business every month by delivering results — not by trapping you in a contract.

We support businesses with 3 to 100 computers (endpoints). Whether you're a 3-person startup or a 80-person SME, our InfuzeCare plans scale to your needs. We specialise in Melbourne small and medium businesses.

We provide onsite IT support across Melbourne CBD, South East Melbourne, and East Melbourne — including Dandenong, Frankston, Berwick, Pakenham, Narre Warren, Cranbourne, Cheltenham, Springvale, Noble Park, Mulgrave, Rowville, Glen Waverley, Ringwood, Box Hill, Blackburn, Doncaster, and surrounding suburbs. Remote support is available Australia-wide.

Pricing is based on the number of computers (endpoints) and the plan tier. Most small businesses pay significantly less than hiring a full-time IT person — while getting better coverage and faster response. Contact us for a free quote tailored to your business size.

Yes. We help align your security practices with frameworks like the ACSC Essential Eight, covering areas such as patching, MFA, application control, and backups. If you're subject to specific industry compliance requirements, we'll work with you to understand and address them.

That's a common setup, and it works well. We can co-manage alongside your internal IT person — covering after-hours monitoring, specialist expertise, and overflow support — so they're never a single point of failure when they're on leave or focused on other projects.

Yes. We offer a free IT audit that reviews your current setup, contract terms, and support quality — so you can see exactly what you're getting (or not getting) before deciding whether to switch.

Most businesses are fully onboarded within two weeks — discovery call, network and risk audit, remediation and setup, then go-live with monitoring switched on. Larger or more complex environments may take a little longer.

Our helpdesk operates during business hours (Mon–Fri 9am–6pm, Sat 9am–2pm), with 24/7 automated monitoring and alerting on all InfuzeCare plans. Critical after-hours issues are covered — ask us about the specific escalation process for your plan.

Our InfuzeCare plans are month-to-month with no lock-in contract, so you can cancel anytime. We'll help you transition smoothly and hand over full documentation and access to whoever takes over your IT.

Yes. All InfuzeCare plans include monthly health reports, and our Professional and Enterprise tiers add quarterly IT reviews so you always know the state of your systems, security, and any recommended improvements.