Managed IT Services

Managed IT Support

IT Support When You Need IT

We are committed to providing your small or medium sized business with the latest in technology to keep you running smoothly and efficiently as possible. We would like you to think of InfuzeIT as having your own in-house IT expert at the fraction of the cost.

Many businesses rely heavily on computer systems that if they fail, the business may stop operating. That’s why we provide around the clock IT support whether it’s onsite or remote. Our professional IT support team is located in Melbourne, Australia. So, you can rest easy that all your requirements for IT support services will be handled within Australia and not outsourced to the cheapest bidder.

Our Managed Services

Planning & Deployment

IT planning can be a daunting task. Knowing what technology is available requires a technical expert which deep knowledge within I.T world. We will assist you plan a road-map to help your business implement the right strategies, while gaining a competitive advantage.

Managed IT Support

We know how important it is for a business to be operational without grinding to a halt due to IT complications. That is why we offer on-going support and maintenance when you need it most. Whether you need assistance with a minor or major problem, InfuzeIT can help you be operational again.

Cloud Services Support

As more business begin to fully appreciate the cloud, we are starting to see a lot more migrations. We have a deep knowledge in deploying and migrating businesses to the cloud. Whether it’s deploying a virtual private server or doing a migration to Office 365 we have you covered.

Cyber Security Solutions

Almost all your personal data stored on computers and the cloud. As a result, there is nothing more important than protecting your assets. Allow us to help secure your financial records, customer data, emails and other private data for you.

Networking & Administration

We can support your small or mid-size business (SMB) set up your networking infrastructure. This includes, but not limited to routers, firewalls, switches, IP phones, wireless access points. Our qualified technicians can even suggest security solutions or network access technologies.

Data backup and DR

All things considered, nothing is more important than the data that keeps your business running. Our robust processes monitor and minimise the potential for data disaster and provide prompt recovery solutions in case of a disaster.

What is Included with Managed IT Support

Our SME business it support is managed by our sister company. Accel IT, visit the website >.

IT Support Melbourne

We strive to ensure our business IT support Melbourne services are available 24/7 both onsite and remotely. An efficient IT system is necessary for the smooth running of the business so our team ensures we solve any IT issues and problems that may arise.

Our support structure is tailored to suit your budget plan as well as your business needs. If you require small business IT support in Melbourne, look no further. We offer professional support on issues such as virus or malware removal, fixing slow computers, system bugs or general software efficiently and in a timely manner to ensure you are back to normal operation as fast as possible.

Have Additional Questions?

Get in touch! Our team of support specialists are available to speak with you about our services.

(03) 9088 4161

info@infuzeit.com.au

Frequently Asked Questions

How can Managed IT Support help?

1. Help in preventing data breach and boost the security levels of your organisation.
2. Build and implement efficient data management strategies.
3. Remote monitoring and management allows for faster response time.
4. Discover errors and identify technical issues before you notice.

Whether you run a big organisation or a small business, you need to adapt to customised IT solutions. When you choose our IT support in Melbourne, you will get 24/7 support and security management services with zero service interruptions.

Having dedicated IT support services can help you reduce your overall expenditures and save time in training your staff. With lower operational costs, you do not have to worry about facing any technical difficulties while working.

What size business do you support?

If you have anywhere between 3 to 100 endpoints (computers) we can assist you. We do have a minimum requirement of 3 endpoints to be eligible.

How fast is your response?

We prioritise our support based on the following SLA’s:

Critical issues: Response within 5 minutes
High priority: Response within 2 business hours
Normal issues: Response within 1 business day
Low priority: Response within 3 business days

Unlike other IT providers, we let the customer decide the urgency on their issue when submitting a ticket.

Do you have contracts for Manged IT?

Our contracts are month to month.

This means you can leave any time you like. You are only with us as long as you love our service.

This way, it is in our best interest to ensure you’re getting the best support every single time.

What area's do you service?

We provide IT Support & Maintenance for businesses across majority of the South East Melbourne and East Melbourne.

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