Call queue wallboard is the latest and most exciting feature that allows you to monitor all incoming and outgoing calls in real-time. You can see the list of callers waiting in queue, list of agents on calls, the average wait time and more.
The wallboard will allow your management to monitor the performance of agents and better make changes in staff allocation. As with all the features listed below, there is no extra cost involved. Everything is included.
- Queues that will put customers on hold with customised music.
- Interactive Voice menu which can greet customers and provide options.
- Email notification for missed calls or voice mail.
- Call transfers between extensions and numbers.
- Ability to setup a conference with unlimited participants.
- Call recording feature for inbound and outbound calls.
- Configure ring groups for different phones.
- Time conditions which will divert calls based on the time.
- Call wallboard will allow you to monitor all agents.
- Move the phone and connect anywhere
- Global phone book which will display on all devices